Waince International provides you with help desk outsourcing services.
Waince International provides help desk outsourcing services. That is 100% of our focus. You can use us to be the first point of contact for your employees and/or customers to handle technical issues, resolve problems, and escalate those things that can’t be resolved at the help desk.
Your outsourced help desk will give you the freedom to focus on your core competencies while giving your employees or customers a pleasant, satisfying help desk experience.
What We Believe
Today’s customer service industry accepts “indifference” and “impatience” as the norm. This is evidenced every time you are switched through multiple telephone menus only to reach voicemail, to have someone “not listen to you”, or to be disconnected.
“Patience” and “customer concern” must be restored to your customer service experience.
We believe this is best accomplished through a team who is able to meet your needs by “listening to your concerns” and understanding your heart, leaving you with a pleasant experience and resolution to your problem.
Our Core Values
"Spirit of Excellence"
To provide a distinctly pleasant, efficient, and consistent help desk experience by applying the best in people, process and technology.
Here at Waince International, it's our purpose to distinctly improve your customer service experience, across any platform.
Our 10 Year Goal
To build Waince International into the most trusted and reliable help desk service provider in the world.
Chief Executive Officer
Hassan Ikram’s role is to align technology vision with clients’s system visualization business strategy, by integrating appropriate technologies in the company products and services. He is also responsible for developing technology initiatives within the organization and provide direction in all technology-related issues in support of the company strategy.
He is a personable individual that gets on well with those around him. He is focused and dedicated to producing his very best at all times. He has shown that he is able to deal with uncertainty and dislocation and I recommend him highly – he will not let you down!